Ordering & MOQ
Ordering & MOQ
What is your minimum order quantity?
Working examples: samples from 1-5 pcs, trial orders from 100-200 pcs for standard batch items, and 500 pcs+ for bulk production. Decorative and custom non-standard fixtures are quoted per project — a single lobby chandelier is a normal order. Final MOQ is confirmed per item on the quotation.
Can I mix different models in one order?
Yes — mixed-SKU orders are our default mode. Items from different partner factories are consolidated into one shipment under unified packaging and quality standards.
How do I get a quotation, and how fast?
Send an item list, a drawing or a scene description through the
quote form. You receive a product schedule with cluster-wide options and FOB pricing within 24 hours. All pricing is quoted per project — we do not publish list prices.
What information do you need to quote accurately?
Destination market (for certification mapping), target quantities, product scene or item references, and any specification requirements such as color temperature, driver brand or finish. Photos or drawings speed everything up.
Samples
Samples
Do you provide samples? Are they free?
Yes. Working example policy: samples (1-5 pcs) are free of charge for qualified distributors and project buyers; the courier cost is collect. For other buyers, sample cost is credited against the first bulk order.
How long does sampling take?
Working example: 7-14 days for standard items, 14-21 days for custom or non-standard constructions. Samples ship by courier with a tracking number.
Can the bulk production be checked against the approved sample?
Yes — the approved sample is the reference standard. It is written into the order confirmation, and inline and pre-shipment inspections check production against it.
Quality & inspection
Quality & inspection
How do you control quality when items come from different factories?
One standard is set at order confirmation — finish, color temperature, packaging, marking — and applied across every factory on the order. We inspect inline during production and again pre-shipment (AQL sampling), with a photo report per item before container loading.
Can I appoint my own third-party inspection?
Yes, and we encourage it for first orders. Our own pre-shipment inspection runs in parallel; if findings differ, goods are held until resolved.
What warranty do you offer?
Working example: 2-5 years by product line — commercial and industrial lines typically carry longer terms than decorative custom pieces. The exact warranty per item is stated on the quotation and order confirmation.
Certification & compliance
Certification & compliance
Which certificates can you provide?
Certificates held by our certified partner factories — CE, ErP, EPREL for the EU; UKCA for the UK; SASO IECEE + SABER for Saudi Arabia; SAA for Australia/NZ; ISO 9001 factory systems. North-American UL/ETL/DLC is quoted case-by-case; Brazilian INMETRO is handled under arrangement. See the
certification center.
Do the certificates carry real numbers I can verify?
Yes. On order confirmation every certificate is delivered with its number and a link to the official verification database — IECEE, SABER, EPREL, DLC QPL, INMETRO — so your import desk can check it directly.
What if my market needs a certificate not listed?
Tell us the destination and product at inquiry stage. We confirm at quotation whether a partner factory can cover it — and if not, we say so plainly rather than discovering it at customs.
Shipping & payment
Shipping & payment
What are your trade terms and lead times?
Working examples: FOB Zhongshan or FOB Shenzhen; EXW and CIF on request. Bulk production lead time 25-40 days after deposit and order confirmation, confirmed per order. Mixed-SKU containers are loaded and documented as one shipment.
What payment terms do you accept?
Working example terms: T/T 30% deposit and 70% against B/L copy; L/C at sight for bulk orders. Terms for repeat partners are discussed case-by-case under the
partner program.
Can you consolidate goods from several suppliers into my container?
Yes — that is core to the model. Items from multiple partner workshops are consolidated, marked and loaded as one order with one set of export documents.
OEM & customization
OEM & customization
Do you offer OEM and ODM?
Yes — logo, packaging, color temperature and driver brand are customizable on standard items, and custom non-standard fixtures are built from your drawings. See
OEM / ODM for scope and process.
What is the MOQ and lead time for OEM orders?
Working example: OEM branding on standard items follows the standard MOQ ladder (trial 100-200 pcs, bulk 500 pcs+); full custom ODM development is quoted per project with its own sampling stage.
Can you match a competitor's sample or a reference photo?
Yes. Send the reference or photo; we source the matching workshops inside the cluster and reply within 24 hours with an initial schedule and indicative price, deepened into a full quotation with material and finish options in 2-3 working days for standard constructions.
MOQ, lead-time, warranty and payment figures above are illustrative working examples from our data register — final terms are confirmed per order. Something missing? Ask directly via the quote form.